Comprensión: anuncio del 060 (horarios y cita previa)

Real‑life tip: in the Spanish administration almost everything works by appointment and on weekdays only. The phrase "de lunes a viernes" = only working days. Get used to the “cita previa” system, which is widespread everywhere.

In Spain, timetables are often written in the 24‑hour format; the letter “h” = horas (hours). A typical example from opening hours: “09:00–14:00 h”.

Correct answer: “cita previa” (appointment booked in advance). The administration increasingly works by online appointment; this is standard practice for extranjería (immigration procedures). The term “cita previa” is a key bureaucratic word for immigrants.

For a call to a government office you need a polite and specific phrase: “Quiero pedir cita previa para…”. In these situations a formal register and courtesy are appropriate (usted, polite formulas).

“Por la tarde” is after lunch/early evening. 16:45 is afternoon/early evening; 10:30 is morning.

The announcement says: service only “de lunes a viernes”. Saturday is not a working day here.

“Marque 2” = “press 2”. These automated phone menus often appear in listening tasks (recognizing numbers and options).

“Lunes a viernes” = working days. Offices often open in the mornings (e.g., 09:00–14:00 h) and by appointment (cita previa), depending on the office.