Llamada al 112: ubicación y síntoma clave

Emergency call listening: identify location and main symptom; 2 quick questions.
DannisDannis
2 min reading time
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"112, ¿qué ocurre?" — this is the operator’s first question. Answer in 1–2 sentences. For example: "Mi padre se ha caído. Está consciente, pero con mucho dolor" ("My father has fallen. He is conscious, but in a lot of pain").

Ask for direct help: "Necesito una ambulancia, por favor" ("I need an ambulance, please"). A short, clear sentence (without extra words).

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Exact location: "¿Dónde se encuentra?" Say: "Calle Mayor 45, 3ºA, Madrid". Format: street + number + floor + door/apartment.

Key details: name and phone number. For example: "Me llamo Ana García. 654 321 987".

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Typical closing: "De acuerdo. Ya he enviado una ambulancia. Llegará en 10 minutos" ("All right. I’ve already sent an ambulance. It will arrive in 10 minutes"). Stay calm and follow the instructions.

112 in Spain and the EU is free from any phone and has multilingual operators. Don’t hesitate to call.

A2 tips: use "usted" with the operator. Useful verbs: caerse (to fall), respirar (to breathe), sangrar (to bleed). In Spanish addresses, "3ºA" means 3rd floor, door/apartment A.

Comprehension check:

¿Qué debes decir después de “¿Qué ocurre?” para ayudar al 112?
La ubicación exacta
Una receta médica
El precio del medicamento
Correct answer: la ubicación exacta. The operator (el/la operador/a) needs to know where the emergency is to send help quickly.
From the article: first describe the symptom, then give the exact address with number, floor and door/apartment.
Completa la dirección correcta: Calle Mayor __, __º__
45, 3ºA
3, 45ºA
45, A3
Correct answer: 45, 3ºA. In Spain: calle + número + piso (3º) + puerta (A).
Remember the slide with “calle + número + piso + puerta”.
Si te dicen “La ambulancia llegará en 10 minutos”, ¿qué debes hacer?
Colgar y salir a buscar la ambulancia
Mantener la calma y seguir instrucciones
Cambiar de número y volver a llamar
Correct answer: Mantener la calma y seguir instrucciones. This is stated directly in the article.
Remember the final tip about mantener la calma (staying calm).

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