Llamada al 112: ¿qué ocurre y dónde está?

Emergency call listening: identify location and main symptom; 2 quick questions.

Dannis

2 min reading time

At a doctor's, pharmacy Health Question words Numbers

Keywords:

112, ¿qué ocurre?Necesito una ambulancia ¿Dónde se encuentra?Calle Mayor 45, 3ºA Está consciente llegará en 10 minutos

Lee el mini-diálogo y responde: Operador: 112, ¿qué ocurre? Llamante: Necesito una ambulancia. Mi padre se ha caído. Está consciente, pero con mucho dolor. Operador: ¿Dónde se encuentra? Llamante: En la Calle Mayor 45, 3ºA, Madrid. Operador: Envío una ambulancia. Llegará en 10 minutos. ¿Cuál es el síntoma principal?

Correct: 0/6

Hints for this Quiz

Look for the key words: "se ha caído", "mucho dolor", "está consciente". These are standard phrases in a 112 emergency call.

Correct answer: "Se ha caído y tiene mucho dolor". In the standard 112 protocol the operator first asks "¿qué ocurre?" and the caller describes the problem and the state of consciousness; the example with the fall and the pain appears in the model dialogue.

Remember the order: calle + número + piso + puerta (if there is one).

In Spanish addresses it’s very common to give the street number, floor and door: "45, 3ºA". This structure is practiced in 112 emergency-call exercises.

Consciente = conscious, awake; inconsciente = unconscious. "Constipado" in (European) Spanish means "has a cold".

Correct: "está consciente". "Inconsciente" is the opposite. "Constipado" in Spain means "has a cold", not "constipated", so it doesn’t fit a 112 emergency fall situation.

Focus on the numbers in the operator’s final line ("llegará en…").

In the dialogue the operator says: "Llegará en 10 minutos". This checks your understanding of numbers in Spanish.

The verb "encontrarse" in questions like this means "to be located". The question word you need is "where?" = "¿dónde?".

In the 112 protocol, after "¿qué ocurre?" they always clarify the location: "¿Dónde se encuentra (exactamente)?". The training focuses on giving a precise location (ubicación precisa).

Remember: in medical settings you normally use usted (formal address), even on the phone.

In medical contexts in Spain it is standard to use the formal form usted, with the pronoun "le". So "¿En qué le puedo ayudar?" is the most appropriate option.